A client recently lost two Account Managers at his agency, when they both resigned during the same week. He asked me, “What’s your advice on the best way to transition high value clients that love [the former AMs] to someone brand new?”
As the owner, you’re responsible for cleaning up the mess—you can keep the clients from leaving, too, but it requires quick yet strategic action. It’s never a great situation, but here’s how to make the most of it.
By the way, you’ve got a non-solicitation agreement, right? You don’t want people quitting and taking clients with them.