Slack is increasingly popular as an agency communication tool. And yes, Slack can even [help] save you from email. Here are a dozen tips to make the most of Slack in your team.
Want to find great employees at your agency? Be sure to conduct skeptical reference checks during the hiring process. They’re designed to help you find the truth, given that candidates—and even references—have an incentive to bend the truth or even lie outright. To help you save time and get better results, here are my top 10 questions to ask.
Overwhelmed by email while running your agency? Feel like you need to respond to emails immediately, or else you’ll get hopelessly behind? I recommended internal “Office Hours” as a way to help fix this. It can reduce your internal email volume by 30-50%, once you and the team fully adapt.
Be prepared for account manager turnover at your agency. Are you ready if your top client’s contact quit? Here’s what to do when it goes down fast. The key is to be strategic, not reactive.
Before you implement a new policy at your agency, think through the implications. How can you show your team that they’ll benefit from the changes? Focus on what counts, not a stupid policy for policy’s sake. Are you valuing results or appearances? And please, don’t buy a biometric timeclock.
After you hire someone, if they turn out to be a bad fit, you’re stuck with the tricky issue of how to let them go… or worse, keep them and the headaches they bring. Here are my 3 “magic” questions to ask every candidate to assess fit and find red flags before it’s too late.