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Fight deadbeat clients by escalating your agency’s Accounts Receivable process. The squeaky wheel gets paid faster. See my agency A/R tips.
Should your agency accept credit cards? Probably, but you need to balance your profit margins against clients’ convenience. Let’s review options to help you decide, including how to handle fees.
Negotiate payment terms during the sales process instead of after. A client recently shared a success story from his agency—about how he negotiated a big prospect’s payment terms from Net...
What happens when a client doesn’t want to pay a deposit? You are there to help them succeed, but you also have a business to run. Here’s how to deal...
Instead of jumping to give refunds, ask unhappy clients what they want. The answer may be cheaper than a refund. Other outcomes might include completing the original project ASAP, doing...
Wish you could find a permanent solution to clients who keep paying late? Follow this advice to make the problem go away at your digital marketing agency.