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Feeling the need to keep going at your agency, no matter what? See why “get-there-itis” (aka “plan-continuation bias”) puts your team—and your family’s financial future—at risk!
It’s good to find ways to improve your agency… but don’t let your high urgency lead to TOO continuous improvement. See why it’s a problem, and how to handle it...
Boost client retention with an important mindset shift: A la Joseph Campbell, make your client the Hero in the relationship, with your agency as the Guide.
Do your agency’s key clients see you as their day-to-day contact? That’s not good—once you grow beyond 5-10 people, the owner shouldn’t be the primary client contact. Why? Because you’ll...
As a business owner, you wield enormous power among your employees, clients, and other stakeholders. Are you going to abuse this, or do what’s right?