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client dilution
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Tired of clients demanding more services than they’ve paid to receive? Your agency might have a Client Dilution problem. Here’s how to fix that!
Want to upgrade your agency’s client service? See how to create a boutique client experience, by “stealing” 15 tips from my client process.
If your agency has 25+ clients and net margins below 20%, your client count is likely hurting profitability. See why, and what to do next.
Small-budget clients can be a headache or an opportunity for your agency. Here’s how to capitalize on the opportunity, without hurting profits or creating a Client Dilution problem.
Does your agency get more than 20% of its business from a single client? You’re taking a BIG risk. Here’s how to fix that Client Concentration problem.