Clients hire agencies because they trust the agency. They need to trust you to do good work when they’re not in the room, trust you to put them first, and trust that your fees are money well spent. Your contact at the client needs to trust that you’ll make them look good to their boss. See 13 ways to make this happen.
Rush fees have been a big topic in my client Q&A’s recently. Agency owners have been asking how much is a typical rush fee at an agency, how to tell clients they’ll need to pay extra fee, how to decide to charge to rush fee, and what do I do if a client refuses to pay a rush fee?