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Do your agency’s key clients see you as their day-to-day contact? That’s not good—once you grow beyond 5-10 people, the owner shouldn’t be the primary client contact. Why? Because you’ll...
What should you do when a client asks one of your competitors to audit your work? Here’s how to react professionally to preserve the relationship, how to know when it’s...
How fast should you respond to your agency’s clients? It depends… but here’s perspective on how to decide for your situation. You might not have a guarantee, but you should...
If you do things outside of scope, you’re doing them for free. Many of my clients do free work for clients they want to keep, or because they aren’t comfortable...