A client came to me asking how they could best hand off their expertise to a client at the end of their collaboration. Their clients typically were startups that would hire in-house expertise after the agency got things started.
Having a proper client handover and training process will create a smoother transition. Imagine what it would be like if you didn’t get panicked calls from your client… especially when the client expects the answers to be free.
Planning for a smooth project handover also demonstrates Warmth—you’re showing your committed to their success, even after you’re done working together for now.
I was previously a web project manager, during which time I learned the importance of post-project support and managing relationships after launch. From my own experience as a PM, I recommend a process where clients own and control various assets, including: [Read more…]