How to handle conflicts between competing clients

How to handle conflicts between competing clients

What do you do if a potential client competes with one of your existing clients? That is, what counts as a Conflict of Interest? Sometimes it’s local, sometimes it’s international. The right choice comes down to your agency’s services… and your comfort level handling unhappy clients.

How to handle a sleazy rival

How to handle a sleazy rival

Every business has competitors. But sometimes it gets personal—they go from competitor to rival. Many of my clients have a competitor who is great at self-promotion but lacks substance. Let’s look at how to deal with this, especially when it’s frustrating so see what they’re up to.