When you’re slammed at work, it’s tough to keep up with anything that’s not a top priority. But that doesn’t stop day-to-day inquiries from coming in. This can feel even more stressful, as you try to focus on the top priority while new things keep piling up.
There’s good news—”away” messages are your friend!
It’s all about expectations management. When someone knows you’ll be slow to respond, they won’t get annoyed that you haven’t gotten back to them yet. And if you give them a way to escalate (if it’s an emergency), they’ll have a workaround if they truly need to reach you sooner.
I’ve identified six ways you can manage client and employee expectations when you don’t want to be interrupted. As an agency leader, you need to put on your own oxygen mask first.
6 Ways to Push Back: Email, IM, and More
You can reclaim your schedule—let’s look at how to use “away” messages (and related tools) to fight back!
1) Email: Use Your “Out of Office”
You don’t have to be out of the office to use your “Out of Office” auto-responder. To buy time when you’re underwater at work, put up an Out of Office to say something like: [Read more…]