Haven’t been doing direct report meetings? They want to hear from you… and you should hear from them. Here’s how to get started as an agency owner.
The “which means…” framework highlights specific benefits, in addition to facts and features. It’s a great way to introduce change, convince your team to adopt a habit, or excite your client about possibilities. In this article, I explain how to use it.
When frontline operations employees don’t feel empowered to report problems to upper management, it can lead to terrible, avoidable consequences. And there’s no excuse. We’ve known that for 60 years.
As agency leaders, part of our role is to cross-check others—and to accept cross-checks ourselves. Yet sometimes we get in our own way, instead of encouraging employee feedback. Let’s look at the problem inside and outside of agencies, and the seven steps to fix the problem at your agency.
Got an employee who takes too long to finish their work? You’re not alone! Many of my clients report that employees take longer than if the agency owner just did it themselves. It’s not smart management to jump-in every time, so here’s how to fix it for the future.