Great leaders welcome cross-checks

Great leaders welcome cross-checks

As agency leaders, part of our role is to cross-check others—and to accept cross-checks ourselves. Yet sometimes we get in our own way, instead of encouraging employee feedback. Let’s look at the problem inside and outside of agencies, and the seven steps to fix the problem at your agency.

How to coach a slow employee

How to coach a slow employee

Got an employee who takes too long to finish their work? You’re not alone! Many of my clients report that employees take longer than if the agency owner just did it themselves. It’s not smart management to jump-in every time, so here’s how to fix it for the future.