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Be prepared for account manager turnover at your agency. Are you ready if your top client’s contact quit? Here’s what to do when it goes down fast. The key is...
Thinking about promoting one of your employees to become a manager at your agency? Promotion-from-within is a good policy, but it’s risky when someone’s never managed people before. Here are...
As agency leaders, part of our role is to cross-check others—and to accept cross-checks ourselves. Yet sometimes we get in our own way, instead of encouraging employee feedback. Let’s look...
Got an employee who takes too long to finish their work? You’re not alone! Here’s how to fix it for the future.
If you’re frustrated about getting sucked into every decision, you should add the concept of “Swim Lanes” to your agency’s vocabulary. It will make your life easier—and you can use...
When it comes to hiring (and keeping) remote workers, I find the biggest challenges are around culture fit and enculturation. Get these right, or you’ll regret it later. Let’s look...