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Additional free resources
Do you ban your agency’s employees from doing freelance work? That’s probably a bad idea. Here’s why to consider a moonlighting policy instead (including some samples).
Your agency’s policies send client signals. Are they good or bad signals? Your client retention depends on this; see what you can learn from McDonald’s—about what NOT to do.
Not sure how to handle Active vs. Inactive clients at your digital agency? Use my free Post-Launch Support Policy template to save time and prevent problems.
Want to avoid client problems during “pro bono” projects at your digital agency? Follow these 10 guidelines to be a happier agency owner.