When a client wants you to fly to meet in-person, how much should your agency charge? It’s not just hard costs for travel, but also the “Opportunity Cost” of going. And it’s different when your culture includes flying constantly, versus when a trip is a hardship for an employee. See how to navigate this during the sales process or when it comes up again later.
Rush fees have been a big topic in my client Q&A’s recently. Agency owners have been asking how much is a typical rush fee at an agency, how to tell clients they’ll need to pay extra fee, how to decide to charge to rush fee, and what do I do if a client refuses to pay a rush fee?
Got lots of clients pushing you and your agency’s team to do things you don’t want to do? Use my “Reason-Options-Choose” (R-O-C) framework to say “no” to clients, without burning bridges. It works in most client service, project management, and sales situations at agencies.