I volunteer a couple times a year as a crew member on the Dover Harbor, a 1930s Pullman railroad car based in Washington, D.C. It turns out I have a talent for mixing martinis at 100 miles an hour. I recently returned from a day trip to Williamsburg, VA and back.
It’s like something out of an old movie—beds flip down from the ceiling, there’s a working kitchen with the original icebox, and you can wave at people along the way from the rear vestibule. Stewards are a combination of waiter, bartender, and concierge, all while walking around a swaying train—going as fast as 110 mph between Washington, New York, and Boston.
From working on a six-member team to take care of up to 24 passengers at once, I’ve learned some important lessons about marketing and client service: [Read more…]