Slack is increasingly popular as an agency communication tool. And yes, Slack can even [help] save you from email. Here are a dozen tips to make the most of Slack in your team.
Do your agency’s key clients see you as their day-to-day contact? That’s not good—once you grow beyond 5-10 people, you shouldn’t be the contact. You can swoop in and do fun client strategy work, but you shouldn’t be clients’ primary contact. Why? Because you’ll never hit your financial goals that way.
Overwhelmed by email while running your agency? Feel like you need to respond to emails immediately, or else you’ll get hopelessly behind? I recommended internal “Office Hours” as a way to help fix this. It can reduce your internal email volume by 30-50%, once you and the team fully adapt.
Writing a better job description will drive whether you make a successful hire. Consider your goal, differentiate your “needs” vs. “wants,” compare to other job descriptions out there, and make sure the language fits your agency’s culture.
When frontline operations employees don’t feel empowered to report problems to upper management, it can lead to terrible, avoidable consequences. And there’s no excuse. We’ve known that for 60 years.