When a client wants you to fly to meet in-person, how much should your agency charge? It’s not just hard costs for travel, but also the “Opportunity Cost” of going. And it’s different when your culture includes flying constantly, versus when a trip is a hardship for an employee. See how to navigate this during the sales process or when it comes up again later.
Keep having problems with an employee? If your verbal warnings aren’t fixing things, it’s time to put them on a Performance Improvement Plan (PIP). Let’s look at when to use a PIP, how to write a PIP, how to introduce a PIP to the employee, and what to do if the PIP doesn’t work. You’ll also get a free template.