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Warmth & Competence
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What if there were a scalable way to stay top of mind with past clients? Consider creating a VIP client program at your agency! See how.
Avoiding something important at your agency, or frustrated your team isn’t getting things done? You need all three of these factors: Desire, Competence, and Capacity.
What should you do when a client asks one of your competitors to audit your work? Here’s how to react professionally to preserve the relationship, how to know when it’s...
Thinking about promoting one of your employees to become a manager at your agency? Promotion-from-within is a good policy, but it’s risky when someone’s never managed people before. Here are...
Are your clients bugging you with maintenance and support requests? The work can be lucrative, but it’s not right for everyone—and if you don’t structure it properly, it’s easily unprofitable....
Hi there! Did you just hear me on the Agencies Drinking Beer podcast? Thanks for visiting—I’m glad you’re here! I enjoyed speaking with Kyle and Kevin at Proposify—along with drinking a Woodchuck Amber Cider....