What should you do when a client asks one of your competitors to audit your work? Here’s how to react professionally to preserve the relationship, how to know when it’s time to let go, and what you need to learn from the situation.
Thinking about promoting one of your employees to become a manager at your agency? Promotion-from-within is a good policy, but it’s risky when someone’s never managed people before. Here are 9 questions to answer before you move forward.
Are your clients bugging you with support and maintenance requests? Maintenance work can be quite lucrative, but it’s not right for everyone—and if you don’t structure it properly, providing marketing maintenance and support can be an unprofitable headache. See what to change!