I have a former coworker who loved to complain that he’d already explained something. This often came up when we asked him to explain something that—surprise—only he seemed to understand. The main communication tip in this article was inspired by the issues I saw from his interactions.
His signature moment came during a team conference call, where he told five of us, “Working with you is like trying to teach algebra to kindergarteners!” And then hung up on his coworkers.
What he didn’t understand is that communication is about the receiver. That is, if you say something, but the receiver didn’t understand it, you didn’t communicate.
Leaders must communicate
When we’re in a leadership role, we need to communicate with our team (plus clients and others) about our vision and goals, to enlist their help. The problem is that things are often clear in our head, but not to others. [Read more…]