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Tips and best practices for agency leaders

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Never start without a deposit

Have you ever had a client who was in a hurry to start… but they didn’t want to pay a deposit up front? That’s a recipe for disaster—but you have more control than you might realize! Here’s a cautionary tale from my agency career—and then advice on how to get better results at your agency.

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How to coach a slow employee

Got an employee who takes too long to finish their work? You’re not alone! Many of my clients report that employees take longer than if the agency owner just did it themselves. It’s not smart management to jump-in every time, so here’s how to fix it for the future.

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