Separated by a common language

Separated by a common language

Have you had an unexpected misunderstanding with a client or colleague? Part of the problem is that we’re “separated by a common language.” Let’s take a closer look, including how it happens, examples of risky words, and steps to fix this common communications problem.

How to raise your prices by 50%

How to raise your prices by 50%

In a Slack group for agency leaders, an agency owner asked for advice about how to raise prices at his agency. He wrote: “Hey guys, I’m curious if you’ve gotten yourself into bad deals where you underpriced yourselves. I’m in at least one deal that we...