Handle and prevent “Swoop & Poop” by your client’s boss
Did your client’s boss show up last minute to criticize your agency’s work? You’re the victim of executive “Swoop & Poop.” Here’s how to handle it… and how to react if it’s happening right now.
What’s your agency’s Post-Launch Support policy for inactive clients?
Not sure how to handle Active vs. Inactive clients at your digital agency? Use my free Post-Launch Support Policy template to save time and prevent problems.
Are your smallest clients unprofitable? Fix your Client Dilution problem.
Tired of clients demanding more services than they’ve paid to receive? Your agency might have a Client Dilution problem. Here’s how to fix that!
Make better, faster decisions with VGR: Values, Goals, and Resources
Make faster decisions at your agency with my Values, Goals, and Resources (VGR) decisionmaking shortcut! See how to apply it to clients, employees, and strategy.
Should you charge ex-clients for old files? Create a file retention policy!
Use my sample file retention & recovery policy at your agency. It will help you reduce client and employee angst, and it may even generate some extra revenue.
My 15 secrets to create a boutique client experience at your agency
Want to upgrade your agency’s client service experience? See how to create a boutique agency experience, by “stealing” 15 tips from my client process.
