Did your client’s boss show up last minute to criticize your agency’s work? You’re the victim of executive “Swoop & Poop.” Here’s how to handle it… and how to react if it’s happening right now.
Not sure how to handle Active vs. Inactive clients at your digital agency? Use my free Post-Launch Support Policy template to save time and prevent problems.
Tired of clients demanding more services than they’ve paid to receive? Your agency might have a Client Dilution problem. Here’s how to fix that!
Make faster decisions at your agency with my Values, Goals, and Resources (VGR) decisionmaking shortcut! See how to apply it to clients, employees, and strategy.
Use my sample file retention & recovery policy at your agency. It will help you reduce client and employee angst, and it may even generate some extra revenue.
Want to upgrade your agency’s client service experience? See how to create a boutique agency experience, by “stealing” 15 tips from my client process.