Client emergencies = New revenue stream for your agency?
Tired of handling client emergencies at your agency? Answer these 10 key questions… and consider 4 ways to make this profitable.
Who should ‘own’ the custom scoping process at your agency?
If your agency does custom work, you must get the custom scoping process right. To be profitable, here’s how to decide who’ll ‘own’ scoping.
Agency optimization shortcut: Understand the six Agency Roles
Optimizing your agency structure starts by understanding my 6 agency roles (AM, PM, SME, Strategist, BizDev, and Support) and their billable targets.
Prepare for employee turnover at your agency… because everyone will leave you eventually
Every employee at your agency will eventually leave the company, whether voluntarily or involuntarily. Smart agency owners choose to be proactive: See how to prepare for employee turnover.
Remote work at agencies: 15 predictions on longer-term impacts
After COVID-19, how will remote work impact agencies on a long-term basis? See my 15 predictions about staffing, including second- and third-order effects.
Winston Churchill’s timely advice: Delegation tips for agencies
Want to spend less time running your agency? Follow these 7 high-performer delegation tips from Winston Churchill, via Erik Larson’s 2020 WWII biography.
