Another new employee isn’t working out? Create a new-hire ramp-up plan!
Upgrade your agency’s employee onboarding, by creating and using a new-hire ramp-up plan. Track performance early, before it’s too late!
How to conduct an internal investigation at your agency
Need to conduct an internal investigation at your digital agency? This is your time to do the right thing. See my advice, including whether to escalate.
How to fix employee drama at your agency
You’re not alone—most agency leaders tell me they can’t stand employee drama. See my tips for taking decisive action, to fix the problem.
Increase your client profitability: Why good decisions require the right time-tracking categories
Leaking profits during Client Delivery? You need better data! Start by defining the right time tracking categories.
Moonlighting policy: Should you ban freelancing by employees?
Do you ban your agency’s employees from doing freelance work? That’s probably a bad idea. Here’s why to consider a moonlighting policy instead (including some samples).
Find “profit leaks” using my Agency Value Chain framework
If you aren’t getting at least 20% net profit margins, your agency is “leaking” profits. Use my Agency Value Chain framework to help you systematically find those profit leaks so you can fix them.
