Tired of handling client emergencies at your agency? Answer these 10 key questions… and consider 4 ways to make this profitable.
If your agency does custom work, you must get the custom scoping process right. To be profitable, here’s how to decide who’ll ‘own’ scoping.
Optimizing your agency structure starts by understanding my 6 agency roles (AM, PM, SME, Strategist, BizDev, and Support) and their billable targets.
Every employee at your agency will eventually leave the company, whether voluntarily or involuntarily. Smart agency owners choose to be proactive: See how to prepare for employee turnover.
After COVID-19, how will remote work impact agencies on a long-term basis? See my 15 predictions about staffing, including second- and third-order effects.
Want to spend less time running your agency? Follow these 7 high-performer delegation tips from Winston Churchill, via Erik Larson’s 2020 WWII biography.