Upgrade your agency’s employee onboarding, by creating and using a new-hire ramp-up plan. Track performance early, before it’s too late!
Need to conduct an internal investigation at your digital agency? This is your time to do the right thing. See my advice, including whether to escalate.
You’re not alone—most agency leaders tell me they can’t stand employee drama. See my tips for taking decisive action, to fix the problem.
Leaking profits during Client Delivery? You need better data! Start by defining the right time tracking categories.
Do you ban your agency’s employees from doing freelance work? That’s probably a bad idea. Here’s why to consider a moonlighting policy instead (including some samples).
If you aren’t getting at least 20% net profit margins, your agency is “leaking” profits. Use my Agency Value Chain framework to help you systematically find those profit leaks so you can fix them.