Client Satisfaction is a slippery slope: Optimize, don’t maximize
Client Satisfaction is important… but not at the cost of your sanity. Here’s a better way to think about clients at your agency.
Who’s REALLY in charge: Why your agency needs an ARCI Matrix
The ARCI or RACI Matrix makes it easier for an agency owner to get things off their plate by delegating to a growing team.
Multiple roles: Tired of juggling 2-3 roles at your agency?
Struggling to juggle multiple roles at your agency? Here’s how to be strategic about it… and what to change next as you grow.
Worried you’ll lose your best employees? 11 Ways to Reduce Employee Poaching
Employee poaching is a common problem at agencies. Follow my 11 tips to reduce—or potentially even prevent—the problem at your agency.
Reduce the panic (and prepare for poaching): Shift from reactive mode to “Always Be Recruiting”
Tired of panicking because you need new staff immediately… or your top employee got poached? Shift to continuous recruiting; here’s how!
Track your agency’s performance with just one KPI
Want to track just one KPI as your scale? Use “Rev/FTE” (aka per-capita billables) to simplify your metrics as you grow your agency.
