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Employee retention: How to compete with big companies

Employee retention: How to compete with big companies

by Karl Sakas | November 2, 2021

Are your employees getting poached by big salaries at big companies? Here’s how to improve employee retention at your agency.

What agency conferences will you attend in 2022?

What agency conferences will you attend in 2022?

by Karl Sakas | October 27, 2021

Trying to decide what to attend as an agency leader? Here are 15+ digital agency conferences to consider in 2022. (Updated: June 2022)

Agency COO job description: What should your #2 actually DO?

Agency COO job description: What should your #2 actually DO?

by Karl Sakas | September 28, 2021

What should your agency’s #2 do? Read more about what goes into your COO job responsibilities, to help you delegate more as an agency owner.

Hiring a #2: Why it’s time to bring in a second-in-command

Hiring a #2: Why it’s time to bring in a second-in-command

by Karl Sakas | August 10, 2021

Need help hiring a #2 at your agency? Before you post the job, consider why you need a #2. Otherwise, it’s easy to hire the wrong person.

Client Satisfaction is a slippery slope: Optimize, don’t maximize

Client Satisfaction is a slippery slope: Optimize, don’t maximize

by Karl Sakas | July 28, 2021

Client Satisfaction is important… but not at the cost of your sanity. Here’s a better way to think about clients at your agency.

Who’s REALLY in charge: Why your agency needs an ARCI Matrix

Who’s REALLY in charge: Why your agency needs an ARCI Matrix

by Karl Sakas | July 5, 2021

The ARCI or RACI Matrix makes it easier for an agency owner to get things off their plate by delegating to a growing team.

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