Employee retention: How to compete with big companies
Are your employees getting poached by big salaries at big companies? Here’s how to improve employee retention at your agency.
What agency conferences will you attend in 2022?
Trying to decide what to attend as an agency leader? Here are 15+ digital agency conferences to consider in 2022. (Updated: June 2022)
Agency COO job description: What should your #2 actually DO?
What should your agency’s #2 do? Read more about what goes into your COO job responsibilities, to help you delegate more as an agency owner.
Hiring a #2: Why it’s time to bring in a second-in-command
Need help hiring a #2 at your agency? Before you post the job, consider why you need a #2. Otherwise, it’s easy to hire the wrong person.
Client Satisfaction is a slippery slope: Optimize, don’t maximize
Client Satisfaction is important… but not at the cost of your sanity. Here’s a better way to think about clients at your agency.
Who’s REALLY in charge: Why your agency needs an ARCI Matrix
The ARCI or RACI Matrix makes it easier for an agency owner to get things off their plate by delegating to a growing team.
