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employee retention
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Every employee at your agency will eventually leave the company, whether voluntarily or involuntarily. Smart agency owners choose to be proactive: See how to prepare for employee turnover.
Upgrade your agency’s employee onboarding, by creating and using a new-hire ramp-up plan. Track performance early, before it’s too late!
Your agency’s policies send client signals. Are they good or bad signals? Your client retention depends on this; see what you can learn from McDonald’s—about what NOT to do.
Your agency might be about to hire a Reluctant Employee—someone who refuses to do the job you need them to do. Here’s the key interview question to ask!