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If every emergency still finds you, your agency may be missing a Fire Chief. Here’s how to move from Fire Fighter to Fire Marshal—and become more optional.
You finally built a leadership team at your agency, by hiring (and promoting) key team members. You might have even added a Head of Operations, a COO, or a Managing...
At a certain stage, your agency doesn’t add meetings because you love meetings. You add meetings because decisions aren’t sticking. The same topics keep coming up. Leaders need to get aligned…...
I was on-site with a client to facilitate their leadership retreat. This included a morning session with the broader leadership team, a smaller executive session before lunch, and a 1:1...
Stuck making a difficult decision at your agency? Compare your Minimum Acceptable Outcome to your Ideal Outcome. The best solution is somewhere in between.
How fast is your agency’s recovery timeline? It depends on how soon your clients’ customers spend: Demand Destroyed vs. Created vs. Unchanged vs. Created.