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New executives can lead to a leadership vacuum. See how to prevent this common problem at your agency, including tips to get better results for your team.
Many agencies struggle to scale—or sell—because they still depend on the owner. Here’s why an independent #2 is the hinge point between founder-dependence and real optionality.
What should your agency’s #2 do? Read more about what goes into your COO job responsibilities, to help you delegate more as an agency owner.
As agencies grow, employees often juggle multiple roles. See how to combine and split roles more effectively, to support your growth and enterprise value goals.
Structure optimization starts with my 6 agency roles (Specialist, Delivery Leader, Account Leader, Strategist, Growth, Firm Leader) and their billable targets.





