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Good systems do more than improve efficiency. Learn how agency leaders can reduce friction, improve onboarding, and make thoughtful actions easier to repeat.
Tempted to give an equity stake to an agency team member? Be careful! Consider these 19 questions about employee ownership.
The “which means…” framework highlights specific benefits, in addition to facts and features. It’s a great way to introduce change, convince your team to adopt a habit, or excite your...
If you do things outside of scope, you’re doing them for free. Many of my clients do free work for clients they want to keep, or because they aren’t comfortable...
Got lots of clients pushing you and your agency’s team to do things you don’t want to do? Use my “Reason-Options-Choose” (R-O-C) framework to say “no” to clients, without burning...
Coaching your team can improve morale, boost retention, and increase enterprise value. See my specific tips for coaching agency employees.