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Additional free resources
Want to be more profitable with your current team? Focus on delivery profitability: price, scope, and scope management. See how the “levers” impact your agency.
Want to track just one KPI as you scale? Use “Rev/FTE” (aka per-capita billables) to improve agency performance. [Updated: January 2022]
Wondering how much your agency should spend on selling? See my benchmarks on Cost of Sales, how to calculate your unique numbers, special exceptions, and more.
Project managers should always be part of the agency sales process. The hard part is deciding when and how. See what I recommend for your agency!
Leaking profits during Client Delivery? You need better data! Start by defining the right time tracking categories.