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client retention
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Stuck making a difficult decision at your agency? Compare your Minimum Acceptable Outcome to your Ideal Outcome. The best solution is somewhere in between.
Client Satisfaction is important… but not at the cost of your sanity. Here’s a better way to think about clients at your agency.
What if there were a scalable way to stay top of mind with past clients? Consider creating a VIP client program at your agency! See how.
What’s the right client meeting frequency for your agency? See the 7 factors, plus 10 example scenarios to help you decide!
When your agency makes a big mistake, expect to deliver a client makegood. But what’s the right choice? See your how to decide!
If you aren’t getting at least 20% net profit margins, your agency is “leaking” profits. Use my Agency Value Chain framework to help you systematically find those profit leaks so you can fix them.