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Haven’t been doing direct report meetings? They want to hear from you… and you should hear from them. Here’s how to get started as an agency owner.
Does your agency has clients who reach their end-customers via channel partners? This requires a different marketing and sales process than direct distribution. See the challenges and opportunities for your...
If a client requests an agency Service Level Agreement, what should you do? See examples, including language for your agency SLA.
What should you expect from your Executive Assistant? Here are the qualities you need from your EA… and what they need from you as an agency owner.
Slack is increasingly popular as an agency communication tool. And yes, Slack can even [help] save you from email. Here are a dozen tips to make the most of Slack...
Worried you can’t handle more business at your agency? Don’t stop selling—create a client waitlist instead. This lets you avoid saying “yes” to work you can’t deliver, makes clients prove...