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Client Satisfaction is a slippery slope: Optimize, don’t maximize
Client Satisfaction is important… but not at the cost of your sanity. Here’s a better way to think about clients at your agency.
Who’s REALLY in charge: Why your agency needs an ARCI Matrix
The ARCI or RACI Matrix makes it easier for an agency owner to get things off their plate by delegating to a growing team.
Multiple roles: Tired of juggling 2-3 roles at your agency?
Struggling to juggle multiple roles at your agency? Here’s how to be strategic about it… and what to change next as you grow.
Create a VIP Client program to stay top-of-mind with past clients
What if there were a scalable way to stay top of mind with past clients? Consider creating a VIP client program at your agency! See how.
Worried you’ll lose your best employees? 11 Ways to Reduce Employee Poaching
Employee poaching is a common problem at agencies. Follow my 11 tips to reduce—or potentially even prevent—the problem at your agency.
