BlogTips and best practices for agency leaders
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If BANT isn’t helping you avoid bad sales prospects, try my new approach: CRUX (Compatibility, Realistic, Urgent, and X-Factor). See how to screen prospects better, faster.read more
Looking for better Out of Office auto-responder ideas? Steal my OOO email template, to help make yourself “needed but not necessary.”read more
Should your agency accept credit cards? Probably, but you need to balance your profit margins against clients’ convenience. Let’s review options to help you decide, including how to handle fees.read more
Frustrated that your employees keep slacking off at the agency’s expense? Here are my 9 tips on how to get employees to take ownership and initiative.read more
Frustrated that employees don’t take ownership at your agency? Here are 5 examples to help you recognize the problem at your agency.read more