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Hiring a significant other or an employee’s romantic partner can get tricky—in ways that aren’t always obvious. My advice is “don’t do it,” but if you must (or already have),...
What should you expect from your Executive Assistant? Here are the qualities you need from your EA… and what they need from you as an agency owner.
Slack is increasingly popular as an agency communication tool. And yes, Slack can even [help] save you from email. Here are a dozen tips to make the most of Slack...
Do your agency’s key clients see you as their day-to-day contact? That’s not good—once you grow, the owner shouldn’t be the primary client contact. Why? Because you’ll never reach your...
Want to find great employees at your agency? Be sure to conduct skeptical reference checks during the hiring process. They’re designed to help you find the truth, given that candidates—and...
Overwhelmed by email while running your agency? Feel like you need to respond to emails immediately, or else you’ll get hopelessly behind? I recommended internal “Office Hours” as a way...