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Use my sample file retention & recovery policy at your agency. It will help you reduce client and employee angst, and it may even generate some extra revenue.
Get unstuck at your agency by embracing fast failure! Fast failure helps you move faster toward your goals as an agency owner. See what the concept means, examples for agencies,...
Want to upgrade your agency’s client service? See how to create a boutique client experience, by “stealing” 15 tips from my client process.
Are you truly a “boutique agency”? It’s not just about being small—see your score on my 7-point quiz. To get 100%, you’ll need to be fully committed to providing a...
Agency clients feel comfortable demanding discounts and other price cuts. It’s unfair but common. Here’s how to handle things without losing money at your agency.
Have you had an unexpected misunderstanding with a client or colleague? Part of the problem is that we’re “separated by a common language.” Let’s take a closer look, including how...