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Your agency shouldn’t charge clients ongoing fees for custom software that’s been developed, but make sure you protect your ability to re-use code. The same is true when it comes...
After you hire someone, if they turn out to be a bad fit, you’re stuck with the tricky issue of how to let them go… or worse, keep them and...
Building strategic partnerships with other agencies can be a great way to grow. But how much of the end-client’s budget will you get? Let’s look at options, based on a...
If you do things outside of scope, you’re doing them for free. Many of my clients do free work for clients they want to keep, or because they aren’t comfortable...
Break the Feast or Famine cycle at your agency. Learn two practical solutions to build a more resilient, predictable pipeline—and a smoother business.
Has a client ever approved work, then changed their mind and asked for revisions? If you do them for free, you’ve given away your time, but if you refuse you...