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Not doing that thing? You need Desire, Competence, and Capacity.

Build a Stronger Team, Personal Growth & Development, Work Less Earn More

Not doing that thing? You need Desire, Competence, and Capacity.

Avoiding something important at your agency, or frustrated your team isn’t getting things done? You need all three of these factors: Desire, Competence, and Capacity.

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Create a Performance Improvement Plan (PIP)

Benchmarking & Optimization, Build a Stronger Team

Create a Performance Improvement Plan (PIP) — with a free template

Keep having problems with an employee? If your verbal warnings aren’t fixing things, it’s time to put them on a Performance Improvement Plan (PIP). Let’s look at when to use...
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agency website team listing hovering art directors 1024x576 1

Benchmarking & Optimization, Build a Stronger Team

Should your agency’s Team page show every employee, or just execs?

Worried your About or Team page makes your agency look small to prospective clients? See what I recommend for independent agencies, based on your goals.

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time tracking non billable people agency clocks 1024x576 1

Benchmarking & Optimization, Build a Stronger Team, Scale Your Agency, Work Less Earn More

Do non-billable people really need to track their time?

Do your non-billable people need to track their time? Maybe… or maybe not. See the pros and cons of time tracking to decide at your agency.

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Don't get trapped: avoid the agency doldrums

Benchmarking & Optimization, Build a Stronger Team, Optimize Your Sales Process, Personal Growth & Development, Scale Your Agency, Strengthen Client Relationships

Don’t get trapped: How to avoid the Agency Doldrums

Feeling stuck at your agency? You might be in the Agency Doldrums. See 10 warning signs, and how to prevent getting trapped.

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freelancer relationships hidden talents golden gate bridge clouds 1024x576 1

Build a Stronger Team, Scale Your Agency, Work Less Earn More

Hidden in plain sight? Get more from your agency’s freelancers!

Your agency’s freelancers are an untapped resource to help your firm, beyond their usual day-to-day tasks. See my 5 tips to help you get more, by fully enlisting freelancers as...
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