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As agency leaders, part of our role is to cross-check others—and to accept cross-checks ourselves. Yet sometimes we get in our own way, instead of encouraging employee feedback. Let’s look...
If you want to grow your agency successfully, you need to make smart decisions along the way. Unfortunately, most agencies aren’t tracking key performance indicators (KPIs) beyond the basics of...
Got an employee who takes too long to finish their work? You’re not alone! Here’s how to fix it for the future.
Tired of forgetting things at recurring meetings at your agency? Create and use a “tickler list” as a Running Agenda—no special technology required! You can use this technique for both...
When your clients are complaining about one of your account managers, you risk losing the clients—a deteriorating relationship can kill the revenue in a single phone call or email. Fortunately,...
If you’re frustrated about getting sucked into every decision, you should add the concept of “Swim Lanes” to your agency’s vocabulary. It will make your life easier—and you can use...