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Got an employee who takes too long to finish their work? You’re not alone! Here’s how to fix it for the future.
Tired of forgetting things at recurring meetings at your agency? Create and use a “tickler list” as a Running Agenda—no special technology required! You can use this technique for both...
When your clients are complaining about one of your account managers, you risk losing the clients—a deteriorating relationship can kill the revenue in a single phone call or email. Fortunately,...
If you’re frustrated about getting sucked into every decision, you should add the concept of “Swim Lanes” to your agency’s vocabulary. It will make your life easier—and you can use...
A client recently asked me: “Are project managers client-facing? Do they typically liaise with clients, or is that something account managers do, and project managers are about internal communications?” The...
When it comes to hiring (and keeping) remote workers, I find the biggest challenges are around culture fit and enculturation. Get these right, or you’ll regret it later. Let’s look...