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If your agency does custom work, you must get the custom scoping process right. To be profitable, here’s how to decide who’ll ‘own’ scoping.
What if you could grow without spending more on sales? Follow these 15 bizdev tips to spend less on sales at your agency.
Structure optimization starts with my 6 agency roles (Specialist, Delivery Leader, Account Leader, Strategist, Growth, Firm Leader) and their billable targets.
Every employee at your agency will eventually leave the company, whether voluntarily or involuntarily. Smart agency owners choose to be proactive: See how to prepare for employee turnover.
After COVID-19, how will remote work impact agencies on a long-term basis? See my 15 predictions about staffing, including second- and third-order effects.
Want to spend less time running your agency? Follow these 7 high-performer delegation tips from Winston Churchill, via Erik Larson’s WWII biography.