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Want this to be your agency’s best year yet? Commit to five areas—focusing on your best (not worst) employees, focusing on your best (not worst) clients, doing self-marketing, practicing self-care,...
Trying to decide what conferences to attend in 2017 as an agency owner? Here’s a lineup of agency conferences to consider, with a focus on events in the U.S. Topics...
Want to stop wasting time and get more done at your agency? You should know two time management concepts—yak shaving and bike shedding. This might be happening with your teams...
Thinking about promoting one of your employees to become a manager at your agency? Promotion-from-within is a good policy, but it’s risky when someone’s never managed people before. Here are...
As agency leaders, part of our role is to cross-check others—and to accept cross-checks ourselves. Yet sometimes we get in our own way, instead of encouraging employee feedback. Let’s look...