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Strengthen Client Relationships
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Additional free resources
Want better client meetings at your agency? Include three key things to improve the client relationship, keep them happy, and drive things forward.
Your agency’s policies send client signals. Are they good or bad signals? Your client retention depends on this; see what you can learn from McDonald’s—about what NOT to do.
Boost client retention with an important mindset shift: A la Joseph Campbell, make your client the Hero in the relationship, with your agency as the Guide.
Want to improve performance from your agency’s project managers? Check out my list of 10+ virtual and in-person PM training options. [Latest updates: June 2024]
Stop wasting time on bad agency sales prospects! Use my 10 in-depth steps to create a Fast-Fail Sales Process, to focus on prospects who’ll really hire you.
Looking for better Out of Office auto-responder ideas? Steal my free OOO email template, to help make yourself “needed but not necessary” when you’re away.