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Tired of clients demanding more services than they’ve paid to receive? Your agency might have a Client Dilution problem. Here’s how to fix that!
Build a self-sufficient team that makes better decisions without you. Use my Values, Goals, and Resources (VGR) framework to delegate with confidence.
Use my sample file retention & recovery policy at your agency. It will help you reduce client and employee angst, and it may even generate some extra revenue.
Want to upgrade your agency’s client service? See how to create a boutique client experience, by “stealing” 15 tips from my client process.
