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Client reporting isn’t fun, but it’s vital for client satisfaction and client retention. Here’s my philosophy on client reporting, based on my work with agencies in dozens of countries.
Want to transform your agency to meet your goals? Big changes take time. Fortunately, you can find some “quick wins” in the next month to make a faster impact. Here...
Retainers are the backbone of recurring revenue for seven- and eight-figure agencies — but too many let them go stale. Here’s how to optimize your retainer strategy so it stays...
What’s makes a great project manager? They constantly juggle the needs of many stakeholders. See my seven practices that make someone a great agency PM.
Want to boost client retention at your agency? Here’s how to implement ongoing Client Satisfaction surveys.
Does your agency has clients who reach their end-customers via channel partners? This requires a different marketing and sales process than direct distribution. See the challenges and opportunities for your...