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Your best employees have options. When you refuse to fire toxic clients, you’re telling your team the revenue is worth more than their happiness. Let’s look at the implications, plus...
Has your agency had client projects and retainers that start well… but then blow up later? They happen to every agency eventually. To reduce this problem, follow one of my...
Want to work with enterprise clients like Panera Bread, United Airlines, Time Warner Cable, Hyatt, and NASCAR.? See what Greg Boone at iCiDIGITAL does. He shares advice about leadership, management,...
Got lots of clients pushing you and your agency’s team to do things you don’t want to do? Use my “Reason-Options-Choose” (R-O-C) framework to say “no” to clients, without burning...
Instead of jumping to give refunds, ask unhappy clients what they want. The answer may be cheaper than a refund. Other outcomes might include completing the original project ASAP, doing...
Stop wasting time on poor-fit sales prospects! It starts by qualifying everyone up front, and that starts by creating (or formalizing) your agency’s sales intake process. See the five factors...