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I recently did a consulting call with a client who had a client service emergency at her agency. She’d recently completed a website project for a new client, who’d paid in full...
Want to improve client retention at your digital marketing agency? Adopt the Warmth & Competence strategy from “The HUMAN Brand” to get better results.
Want to increase your marketing agency’s revenues? Start by offering—or expanding—training services in your business model! As I described last year, all agency services fit into one three categories: Think (strategy),...
Want to stop scope creep at your agency? Increase profits with these 7 magic words when your clients request an out of scope (OOS).
Want to grow your agency more profitably? You need the right business model—use my “Think, Teach, Do” agency services framework.
Business advice from Felicitas Betzl at Serps Invaders I’m interviewing your fellow agency owners to share their advice and stories. Next up is Felicitas Betzl, Managing Director & Founder at Serps Invaders....