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What should you expect from your Executive Assistant? Here are the qualities you need from your EA… and what they need from you as an agency owner.
Adding new services can unlock new opportunities, and help you better equip your clients for success. In this article, I go over common hurdles to adding new agency services and...
You’re too busy with client work? Congrats! But never stop selling and marketing; it will come back to bite you later, as a dry sales pipeline. See an alternate take,...
Do your agency’s key clients see you as their day-to-day contact? That’s not good—once you grow beyond 5-10 people, the owner shouldn’t be the primary client contact. Why? Because you’ll...
Overwhelmed by email while running your agency? Feel like you need to respond to emails immediately, or else you’ll get hopelessly behind? I recommended internal “Office Hours” as a way...