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The ARCI or RACI Matrix makes it easier for an agency owner to get things off their plate by delegating to a growing team.
As agencies grow, employees often juggle multiple roles. See how to combine and split roles more effectively, to support your growth and enterprise value goals.
Tempted to give an equity stake to an agency team member? Be careful! Consider these 19 questions about employee ownership.
What’s “normal” for agency owner compensation? Compare your salary, bonus, and distributions to what’s normal, to see if you’re under-paid. [Updated: 2026]
Want to track just one KPI as you scale? Use “Rev/FTE” (aka per-capita billables) to improve agency performance. [Updated: January 2022]
Successful agency owners create a team of advisors. See the 10+ specialties I recommend to support your profitable growth.