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Are your clients bugging you with maintenance and support requests? The work can be lucrative, but it’s not right for everyone—and if you don’t structure it properly, it’s easily unprofitable....
Rush fees have been a big topic in my client Q&A’s recently. Agency owners have been asking how much is a typical rush fee at an agency, how to tell...
Conferences are a big investment of time and money. If you go without a plan, you’re likely to waste your time and money. Let’s look at 8 agency conference tips...
In my new exclusive interview, marketing expert Jay Baer shares how marketers should focus on customer service, how to improve marketing ROI, and how to make a remote team work...
Has your agency had client projects and retainers that start well… but then blow up later? They happen to every agency eventually. To reduce this problem, follow one of my...
Got lots of clients pushing you and your agency’s team to do things you don’t want to do? Use my “Reason-Options-Choose” (R-O-C) framework to say “no” to clients, without burning...