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Feeling overwhelmed by your workload as an agency owner? Shift how you decide what to do, by focusing on doing “$1,000 an hour” work and delegate the rest. That work...
Before you implement a new policy at your agency, think through the implications. How can you show your team that they’ll benefit from the changes? Focus on what counts, not...
What should you do when a client asks one of your competitors to audit your work? Here’s how to react professionally to preserve the relationship, how to know when it’s...
The “which means…” framework highlights specific benefits, in addition to facts and features. It’s a great way to introduce change, convince your team to adopt a habit, or excite your...
Overloaded at your agency? Use your “Out of Office” (and 5 other tools), even if you’re not actually away. See how to “buy time” with clients and coworkers.
Business travel can be tough, but it moves your agency forward—and you can have fun along the way! As an agency consultant, I travel 25+ times a year. Here are...