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Has a client ever approved work, then changed their mind and asked for revisions? If you do them for free, you’ve given away your time, but if you refuse you...
Sometimes clients want to chat over a call or have an in-person meeting, when an email would do. If you don’t manage expectations upfront and set boundaries, this could lead...
If your agency does web design and development, you’re had clients who needed post-launch support. You might have some clients who expect free help, or you’re not sure how to...
When clients call with stupid questions, it’s your job to help them out. After all, the question isn’t stupid to them. In tech support, customer-created problems are sometimes called PEBCAK...
Want this to be your agency’s best year yet? Commit to five areas—focusing on your best (not worst) employees, focusing on your best (not worst) clients, doing self-marketing, practicing self-care,...
What happens when a client doesn’t want to pay a deposit? You are there to help them succeed, but you also have a business to run. Here’s how to deal...